skoanow Services

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IT Support Services

We provide our clients with support desk services through our experienced employees who are skilled in good customer service, networking, virtualization, as well as computer hardware and software.
SkoaNow works with our clients to meet their organizational needs by providing them with:
1. Staffing for contract or contract-to-hire positions.
2. Staffing for direct hire for various positions including IT Support Desk, Customer Service/Help Desk, and Desktop Support Specialist roles.
3. All our employees are trained in IT Service Management tools with more focus on ServiceNow.

ServiceNow Services

ServiceNow as an IT Service Management tool that is becoming very popular among various private and governmental agencies. In the area of IT Service Management, SkoaNow Technology provides services including:
1. IT Support Specialists with knowledge and experience working with ServiceNow.
2. ServiceNow training for individuals and employees of private and governmental agencies.
3. We also provide ServiceNow implementation and management strategies for our clients.
4. SkoaNow Technologies have ServiceNow Administrators and Developers who have the capacity to development the various applications in ServiceNow for our clients to harness the full functionality of ServiceNow and these include:
a. Incident, Problem, and Change Management configuration.
b. Service Portal configuration and customization including branding with company logo, using
breadcrumbs to connect the various pages, creating Service Catalog with Catalog Items
with corresponding pictures and icons, creating custom pages and widgets, creating multiple
catalog service portal to including other entities such as Human Resources (HR), IT Operations,
and others with the corresponding customizations.
c. Asset, Inventory, and Configuration Management including creation of Asset and CI classes, Model
Categories, and Models.
d. Creating Events, Email Notification scripts, and configuration of Email servers to integrate with
ServiceNow.
e. Producing Workflows for ServiceNow Catalog items, Incident, Problem, Change management,
Knowledge Base, and other applications.
f. Creating custom reports and dashboards to be presented to management.

Cloud Services

With data security and availability becoming a very big issue for many company including private and government these days, it is important that you have a partner like us who have consultants and resources who have the knowledge and experience to keep you away from the eyes of these predators while ensure continuous improvement in productivity levels. Cloud services we offer to our clients include:
1. Implementation of Azure, AWS, and Google Cloud services.
2. Integrating SaaS applications such as ServiceNow and SalesForce with AWS, Azure or Google Cloud.
3. Migrating virtual machines (VMs) from on-premises servers to Azure VMs in AWS, Azure or Google Cloud.
4. Setting up multi-factor authentication (MFA) and conditional access.
5. Migrating on-prem applications and SQL servers to Microsoft Azure, AWS, or Google Cloud.

Microsoft Intune Autopilot Services

We have consultants with knowledge and experience in setting up Microsoft intune autopilot for private and government institutions to meet different requirements including;
1. Tutorials on Microsoft Intune Autopilot
2. User driven hybrid Azure Ad Joined setup or Azure AD joined only setup - allows your users to setup the computer; this may take longer depending on the number of applications that need to be installed on the computer.
3. User driven hybrid Azure AD joined or Azure AD joined only white-clove setup - makes sure all applications are already installed so that your users can start using the computer immediately after logging in.
4. Single and multiple application setup for Kiosk autopilot setup for customer service or front desk setup.

VMware AirWatch/Workspace ONE Autopilot Services

We have consultants with knowledge and experience in setting up Microsoft intune autopilot for private and government institutions to meet different requirements including;
1. Tutorials on Workspace One autopilot administration.
2. User driven hybrid Azure Ad Joined setup or Azure AD joined only setup - allows your users to setup the computer; this may take longer depending on the number of applications that need to be installed on the computer.
3. User driven hybrid Azure AD joined or Azure AD joined only white-clove setup - makes sure all applications are already installed so that your users can start using the computer immediately after logging in.
4. Single and multiple application setup for Kiosk autopilot setup for customer service or front desk setup.

Telecommunication Services

We have consultants with knowledge and experience in cabling telecommunication networks, analog and VOIP phone systems as well as Cloud phone and fax services. NexxPhase, a SaaS cloud phone system, is becoming very popular with many companies. It is very good for scalability and very cost-effective for small, medium, and large companies. ConcordFax is also a cloud fax system that allows you to send and receive fax using email.
Our consultants have indepth knowledge and experience with Mobile Device Management (MDM) tools such as AirWatch and Microsoft Intune. We have the capacity to assist our clients with:
1. MDM devices management and android or iOS mobile devices troubleshooting.
2. Planning and implementation of MDM infrastructure both on-premises and in the cloud.
3. Migration of AirWatch Servers to Azure and Microsoft Intune.
4. Analog and VOIP phone cabling, setup, and troubleshooting.
5. NexxPhase, GA Voicemail, and ConcordFax setup and troubleshooting.